Organisation & Management
Q) Does your organisation provide an account manager to its customers?
We can provide account managers to clients if the amount of business justifies it.
Q) What financial management software systems does your organisation use?
We use an ‘off the shelf’ system from a well known company.
Q) What percentage of your organisation’s annual turnover is invested in marketing activities?
Currently 2% of turnover is invested in marketing.
Q) How long has your organisation been trading?
The business was formed in July 2004
Q) Does your organisation have an up to date business continuity plan?
Not currently, but we are working towards this.
Q) Can you confirm that your organisation holds and maintains Employer’s Liability and Public Liability insurance?
Yes, £10m of Employers Liability & £1m of Public Liability Insurance. A copy of the certificate can be provided on request.
Q) Can you confirm that your organisation holds and maintains Professional Indemnity insurance?
Yes, up to £1 million of cover is currently provided, but this can be increased on request.
Q) How does your organisation invoice its clients?
Generally, electronic invoices in secure Portable Document Format (pdf), however we can also provide paper copies if required.
Q) Has your organisation had any County Court Judgements made against it in the last three years?
We have never had a county court judgement against us.
Q) Does your organisation have a written business mission or purpose statement?
Yes, a copy is on the our website under ‘About us Vision’